Click “My Tickets” to get to your “My Events” Page.

To find out if the Event Organizer is allowing refunds for your event, you will need to follow the steps below:

Refund guidelines are determined by individual Event Organizers. Please check the Event Organizer’s website (usually the venue’s site) for event-specific details.Īre refunds being offered for events whose entry requirements have been updated to include vaccinations or testing?

While specific requirements vary across venues and events, some common measures may include, but are not limited to: proof of full vaccination against COVID-19, proof of a negative COVID-19 diagnostic test result prior to entering the event, a rapid onsite COVID-19 test, or participating in a brief health questionnaire. Ticketmaster does not set or control Health Check guidelines, which is why different events you see in our marketplace may have different protocols. Health Checks are safety protocols instituted by Event Organizers to help reduce attendee exposure to COVID-19. Ticketholders Who’ve Been Exposed to or Have Symptoms of COVID-19.Ticket Refunds When Health Checks Are Required.COVID-19 Testing Requirements for Events.Vaccination Requirement Exceptions for Events.Meeting Health Check Requirements for Events.Ticket Refunds When Entry Requirements Change.Navigate to each section of details via the links below: Below, you will find the information you need regarding new COVID-19 event protocols. Last updated: What you should know before you goīefore you purchase your ticket or head to an event, it is important to understand the health guidelines and entry requirements many Event Organizers have adopted to ensure the safe return of live events.

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